Terms of Service

1. Acceptance of Terms

Welcome to Divine Routes. These Terms of Service ("Terms") constitute a legally binding agreement between you and Divine Routes (India) Private Limited ("Divine Routes," "we," "us," or "our") regarding your use of our website, mobile applications, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.

2. Definitions

• "User," "you," or "your" refers to any individual or entity using our Service
• "Service" means the travel booking platform, website, mobile applications, and related services provided by Divine Routes
• "Booking" means any reservation made through our platform for travel services
• "Service Provider" means third-party suppliers of travel services (airlines, hotels, car rentals, etc.)
• "Content" includes all text, images, reviews, and other materials on our platform

3. Description of Service

Divine Routes is an online travel booking platform that facilitates reservations for:

• Domestic and international flights
• Hotel accommodations
• Holiday packages
• Car rentals
• Bus and train tickets
• Travel insurance
• Visa assistance services
• Other travel-related services

We act as an intermediary between you and Service Providers. We do not own, operate, or control the underlying travel services.

4. User Eligibility and Registration

4.1 Age Requirement

You must be at least 18 years old to use our Service. Users under 18 may only use the Service with parental or guardian supervision and consent.

4.2 Account Registration

• You must provide accurate, complete, and current information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account

4.3 Account Restrictions

We reserve the right to refuse service, terminate accounts, or cancel bookings at our sole discretion, particularly in cases of:

• Violation of these Terms
• Fraudulent or illegal activity
• Providing false information
• Abusive behavior toward our staff or Service Providers

5. Booking Terms and Conditions

5.1 Booking Process

• All bookings are subject to availability and confirmation by Service Providers
• Prices displayed are subject to change until payment is completed
• We will send booking confirmations via email or SMS
• It is your responsibility to verify all booking details before confirming

5.2 Payment Terms

• Payment must be made in full at the time of booking unless otherwise specified
• We accept various payment methods as displayed on our platform
• All payments are processed securely through encrypted channels
• Additional fees may apply for certain payment methods

5.3 Pricing and Fees

• All prices are displayed in Indian Rupees unless otherwise specified
• Prices include applicable taxes unless otherwise stated
• Service fees and convenience charges may apply
• Dynamic pricing may result in fare changes based on demand and availability

5.4 Third-Party Services

• Bookings are subject to the terms and conditions of respective Service Providers
• We are not responsible for the quality, safety, or legality of services provided by third parties
• Service Provider policies regarding baggage, meals, cancellations, and other services apply

6. Cancellation and Refund Policy

6.1 Cancellation Rights

• Cancellation policies vary by Service Provider and booking type
• Some bookings may be non-refundable or subject to cancellation fees
• Cancellation requests must be made through our platform or customer service

6.2 Refund Process

• Refunds are processed according to Service Provider policies
• Processing time may vary from 7-21 business days depending on payment method
• Convenience fees and service charges may be non-refundable
• We may charge a cancellation processing fee

6.3 Force Majeure

In cases of natural disasters, pandemics, government restrictions, or other force majeure events:

• Refund policies may be modified based on circumstances
• We will assist in rebooking or obtaining refunds as per Service Provider policies
• Additional terms may apply during emergency situations

7. User Conduct and Prohibited Activities

7.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms.

7.2 Prohibited Activities

You may not:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Transmit any harmful, offensive, or inappropriate content
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to our systems
• Use automated tools to access the Service without permission
• Impersonate any person or entity
• Engage in any fraudulent activities

7.3 Content Guidelines

When posting reviews, comments, or other content:

• Content must be truthful and based on actual experience
• No offensive, defamatory, or inappropriate content
• Respect intellectual property rights
• No spam or promotional content unrelated to travel experiences

8. Intellectual Property Rights

8.1 Our Rights

All content on our platform, including but not limited to text, graphics, logos, images, software, and trademarks, is the property of Divine Routes or our licensors and is protected by copyright and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes.

8.3 User Content

By submitting content to our platform, you grant us a worldwide, royalty-free license to use, reproduce, modify, and distribute such content in connection with our Service.

9. Disclaimers and Limitations

9.1 Service Availability

• We strive to maintain continuous service but cannot guarantee uninterrupted access
• We may suspend or modify the Service for maintenance or improvements
• We are not liable for any downtime or technical issues

9.2 Third-Party Services

• We do not control or guarantee the quality of third-party services
• Service Providers are independent contractors, not our agents or employees
• We are not liable for acts, errors, omissions, or defaults of Service Providers

9.3 Information Accuracy

• We strive to provide accurate information but cannot guarantee completeness or accuracy
• You should verify important details directly with Service Providers
• Prices and availability are subject to change

10. Liability and Indemnification

10.1 Limitation of Liability

To the maximum extent permitted by law, Divine Routes shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the specific booking
• Acts or omissions of third-party Service Providers

10.2 Indemnification

You agree to indemnify and hold harmless Divine Routes from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of the Service
• Your violation of any third-party rights
• Any false or misleading information you provide

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

12.2 Jurisdiction

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

12.3 Customer Service

We encourage you to contact our customer service team first to resolve any issues before pursuing legal action.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through:

• Email notification to registered users
• Notice on our website or mobile application
• In-app notifications

Your continued use of the Service after modifications constitutes acceptance of the updated Terms.

14. Termination

14.1 Termination by You

You may terminate your account at any time by contacting customer service or using account deletion features.

14.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Provide false information
• Fail to pay for services

14.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Existing bookings may remain valid subject to Service Provider terms
• Certain provisions of these Terms will survive termination

15. Communication and Notifications

15.1 Electronic Communications

By using our Service, you consent to receive communications from us electronically, including:

• Booking confirmations and updates
• Service notifications
• Marketing communications (with opt-out options)
• Legal notices

15.2 Contact Information

You must maintain current contact information in your account to ensure proper delivery of important communications.

16. Accessibility

We are committed to making our Service accessible to users with disabilities. If you encounter accessibility issues, please contact our customer service team for assistance.

17. International Travel Considerations

17.1 Travel Documents

You are responsible for ensuring you have valid:

• Passports and visas
• Health certificates and vaccinations
• Travel insurance
• Other required documentation

17.2 Government Restrictions

We are not liable for changes in government policies, travel restrictions, or entry requirements that may affect your travel plans.

18. Customer Service

18.1 Support Channels

We provide customer support through:

• 24/7 phone support
• Email support
• Live chat on our website/app
• Help center and FAQs

18.2 Response Times

We strive to respond to customer inquiries promptly, with typical response times varying by communication method and complexity of the issue.

19. Miscellaneous Provisions

19.1 Entire Agreement

These Terms constitute the entire agreement between you and Divine Routes regarding the Service.

19.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

19.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

19.4 Assignment

We may assign our rights and obligations under these Terms without your consent. You may not assign your rights without our written consent.

20. Contact Information

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.